The emails we get from the Bookings have no customer identifying info.

It has their name, assigned staff member, and the date & time etc., but that’s it.

So we have to go in to Bookings just to get their email*, copy it, and manually paste it elsewhere (Freshdesk).

It’s such a waste of time for something that should be included.

Please consider adding it as an option!

(*Sometimes we use their mobile if we can’t find customer using their email.)

​The emails we get from the Bookings have no customer identifying info. It has their name, assigned staff member, and the date & time etc., but that’s it. So we have to go in to Bookings just to get their email*, copy it, and manually paste it elsewhere (Freshdesk). It’s such a waste of time for something that should be included. Please consider adding it as an option! (*Sometimes we use their mobile if we can’t find customer using their email.)  Read More

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