Hello! 
I am unsure if this is the right place to ask this, so feel free to direct me elsewhere if not! 

We offer Customers the ability to trial our solution directly with us for free for 14 days before purchasing, when starting our Marketplace journey we wanted to keep our listing aligned with what we offer directly to Customers on our Website. When initially listing on the Marketplace, we created a ‘free trial’ through the ‘Get It Now’ button, but what we quickly came to realise is that the free trial is also extended for Private Offers too if you have it activated on your listing. 

This has caused issues because we do have Customers who are ready to buy now, buying through Private Offer and were being given the months free trial as well, essentially giving them the option to cancel in that months window, however if we were to have transacted directly with the Customer they would have been a paying Customer as soon as they had signed with us. 
We have now turned off our free trial on our Marketplace listing because of this, but I have noticed a decline in activity on our listing as a result of this. 
I just wanted to reach out and see if there were any other ISV’s facing a similar problem and if anyone knew if there was a way to get around it and essentially turn off the free trial for Private Offers? If there isn’t today, is anyone aware of any developments in the near future to rectify this? 

​Hello! I am unsure if this is the right place to ask this, so feel free to direct me elsewhere if not! We offer Customers the ability to trial our solution directly with us for free for 14 days before purchasing, when starting our Marketplace journey we wanted to keep our listing aligned with what we offer directly to Customers on our Website. When initially listing on the Marketplace, we created a ‘free trial’ through the ‘Get It Now’ button, but what we quickly came to realise is that the free trial is also extended for Private Offers too if you have it activated on your listing. This has caused issues because we do have Customers who are ready to buy now, buying through Private Offer and were being given the months free trial as well, essentially giving them the option to cancel in that months window, however if we were to have transacted directly with the Customer they would have been a paying Customer as soon as they had signed with us. We have now turned off our free trial on our Marketplace listing because of this, but I have noticed a decline in activity on our listing as a result of this. I just wanted to reach out and see if there were any other ISV’s facing a similar problem and if anyone knew if there was a way to get around it and essentially turn off the free trial for Private Offers? If there isn’t today, is anyone aware of any developments in the near future to rectify this?   Read More

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