The hotmail account that I have been using regularly for the past 20+ years has been locked. The issue happened whilst I was overseas. I have been submitting the required recovery form for days FULL of information that should verify who I am. I’ve entered at least 4 different email accounts that I sent emails to in Sept, I’ve given 4 different subject lines, my date of birth and 3 different (old) passwords but they keep rejecting me. Microsoft does not provide any other way for me to online chat OR call anyone where I could provide sufficient evidence to open my account. I understand that this is a security step but I am beyond angry now. Can someone please help!

​The hotmail account that I have been using regularly for the past 20+ years has been locked. The issue happened whilst I was overseas. I have been submitting the required recovery form for days FULL of information that should verify who I am. I’ve entered at least 4 different email accounts that I sent emails to in Sept, I’ve given 4 different subject lines, my date of birth and 3 different (old) passwords but they keep rejecting me. Microsoft does not provide any other way for me to online chat OR call anyone where I could provide sufficient evidence to open my account. I understand that this is a security step but I am beyond angry now. Can someone please help!  Read More

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