Issue:
BLOCKED: Disaster Recovery Fails: Unable to request new ‘TAP code’ from ‘Identity Pass’ app.
Resetting Authenticator App on replacement Corp Laptop & Android

Repo steps:
– Received new MSFT imaged Laptop & Android phone
– On Android, go to aka.ms/knockknock
– ‘Identity Pass’ launches successfully and requests Employee ID & Corp email
– Enter Employee ID ‘000477476’ & Corp Alias ’email address removed for privacy reasons’
– Click ‘Submit’ – Returns Error Code: 203 ‘Information does not match’.
– Retry with Birthdate 9/22/1977 & Corp Alias ’email address removed for privacy reasons’
– Click ‘Submit’ – Returns Error Code: 203 ‘Information does not match’.
– BLOCKED: Resubmitting a new ‘TAP code’ request Fails with Error Code: 203 ‘Information does not match’.

As the result, we can no longer sign-in to https://client.wvd.microsoft.com/arm/webclient/index.html to configure our Authenticator Apps.
Please let us know if there’s anything else we can do or provide the help get this issue resolved ASAP.

Thanks & Best Regards,
Gary

​Issue:BLOCKED: Disaster Recovery Fails: Unable to request new ‘TAP code’ from ‘Identity Pass’ app.Resetting Authenticator App on replacement Corp Laptop & Android Repo steps:- Received new MSFT imaged Laptop & Android phone- On Android, go to aka.ms/knockknock- ‘Identity Pass’ launches successfully and requests Employee ID & Corp email- Enter Employee ID ‘000477476’ & Corp Alias ’email address removed for privacy reasons’- Click ‘Submit’ – Returns Error Code: 203 ‘Information does not match’.- Retry with Birthdate 9/22/1977 & Corp Alias ’email address removed for privacy reasons’- Click ‘Submit’ – Returns Error Code: 203 ‘Information does not match’.- BLOCKED: Resubmitting a new ‘TAP code’ request Fails with Error Code: 203 ‘Information does not match’. As the result, we can no longer sign-in to https://client.wvd.microsoft.com/arm/webclient/index.html to configure our Authenticator Apps.Please let us know if there’s anything else we can do or provide the help get this issue resolved ASAP.Thanks & Best Regards,Gary  Read More

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