Hello everyone,

I’m encountering a frustrating issue while enrolling Android devices using the QR code method. After scanning the QR code, several devices successfully join the WiFi network, but they then get stuck on the next screen. The only option available at that point is the three dots menu, which leads to a factory reset of the device.

I’ve left these devices for over an hour, yet they remain stuck. Some of the devices have had to be reset up to eight times before they finally progress past this stage.

Has anyone else experienced this issue? What could be causing this problem? Is this a common occurrence when using the QR code enrolment method?

Any insights or advice would be greatly appreciated!

Thanks in advance!

​Hello everyone, I’m encountering a frustrating issue while enrolling Android devices using the QR code method. After scanning the QR code, several devices successfully join the WiFi network, but they then get stuck on the next screen. The only option available at that point is the three dots menu, which leads to a factory reset of the device. I’ve left these devices for over an hour, yet they remain stuck. Some of the devices have had to be reset up to eight times before they finally progress past this stage. Has anyone else experienced this issue? What could be causing this problem? Is this a common occurrence when using the QR code enrolment method? Any insights or advice would be greatly appreciated! Thanks in advance!  Read More

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