Hi all,

I have somewhat strange issue with Outlook. An user had access to a shared mailbox via the delegation in Exchange. With auto-mapping the mailbox was visible/accessible in Outlook.

Now the delegation for the mailbox is removed, but the mailbox is still visible in Outlook. When clicking the mailbox, the user gets an error and the mailbox isn’t accessible (= correct behaviour). In OWA the mailbox is not accessible, as expected.

What could be a reason that the mailbox is shown in Outlook? And how can we remove the mailbox in Outlook? I tried to make a new Outlook profile and even a new Windows profile. But without success so far.

Kind regards,
Arjan

​Hi all,I have somewhat strange issue with Outlook. An user had access to a shared mailbox via the delegation in Exchange. With auto-mapping the mailbox was visible/accessible in Outlook.Now the delegation for the mailbox is removed, but the mailbox is still visible in Outlook. When clicking the mailbox, the user gets an error and the mailbox isn’t accessible (= correct behaviour). In OWA the mailbox is not accessible, as expected.What could be a reason that the mailbox is shown in Outlook? And how can we remove the mailbox in Outlook? I tried to make a new Outlook profile and even a new Windows profile. But without success so far.Kind regards,Arjan  Read More

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