Hi There, 

I have around 50 M365 customers to manage. Previously, in each tenant I create an unlicensed global admin account ( with .onmicrosoft.com account) which shared by our team. when customer need help, we will access it.  understand that Microsoft will force all global admin to use MFA, but we have a challenge that each of the tenant will be access by multiple support from my team, if use MFA, it will affect our support efficiency. 

2.  yes, we do have a partner portal, we did use this way to access our customer’s tenant, and, currently, Microsoft force to set expiry date for the GDAP, which we require to get consent from our customer to click the link. 

I just wonder how u guys manage or use which approach to support multiple tenants.  Any idea? 

​Hi There,  I have around 50 M365 customers to manage. Previously, in each tenant I create an unlicensed global admin account ( with .onmicrosoft.com account) which shared by our team. when customer need help, we will access it.  understand that Microsoft will force all global admin to use MFA, but we have a challenge that each of the tenant will be access by multiple support from my team, if use MFA, it will affect our support efficiency.  2.  yes, we do have a partner portal, we did use this way to access our customer’s tenant, and, currently, Microsoft force to set expiry date for the GDAP, which we require to get consent from our customer to click the link.  I just wonder how u guys manage or use which approach to support multiple tenants.  Any idea?   Read More

​