We’ve been having an ongoing issue with nearly all users over time reporting that the Microsoft Authenticator app is not providing a two digit code when a service is prompting for it.  

The solution has been to go to Entra ID portal, select ‘require re-register MFA’, have them delete their account in Authenticator, and re-register the device.  

Specifically, this is a report I’ve received from one user: Trying to get into my office acct but it’s saying I need a code from my authenticator app.  I have it on my phone but it’s not giving me a code.   

What is causing this to happen for everyone and what can we do to prevent this? 

​We’ve been having an ongoing issue with nearly all users over time reporting that the Microsoft Authenticator app is not providing a two digit code when a service is prompting for it.   The solution has been to go to Entra ID portal, select ‘require re-register MFA’, have them delete their account in Authenticator, and re-register the device.   Specifically, this is a report I’ve received from one user: Trying to get into my office acct but it’s saying I need a code from my authenticator app.  I have it on my phone but it’s not giving me a code.    What is causing this to happen for everyone and what can we do to prevent this?   Read More

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