Hi,

In my company, we are using on-prem Exchange 2019 for the mail server and we published our main website on the same domain as the primary email address. For instance, email address removed for privacy reasons is our email address format and our website address is example.com. Everything was working fine until we developed our website, after that from the internet whenever I tried to add an account to Microsoft Office Outlook I kept receiving “Something went wrong and Outlook couldn’t set up your account”. After so much effort and searching I’ve found out the reason is that Outlook sends a query to example.com which is my primary domain and the new website sends some response that causes the error and when I removed the DNS record from the internet everything went back to normal.
Now I do not know how to resolve this issue so I can have my website while outlook works correctly.

Please help me

​Hi,In my company, we are using on-prem Exchange 2019 for the mail server and we published our main website on the same domain as the primary email address. For instance, email address removed for privacy reasons is our email address format and our website address is example.com. Everything was working fine until we developed our website, after that from the internet whenever I tried to add an account to Microsoft Office Outlook I kept receiving “Something went wrong and Outlook couldn’t set up your account”. After so much effort and searching I’ve found out the reason is that Outlook sends a query to example.com which is my primary domain and the new website sends some response that causes the error and when I removed the DNS record from the internet everything went back to normal.Now I do not know how to resolve this issue so I can have my website while outlook works correctly.Please help me  Read More

​