It’s perplexing for our employees to get calls or chats when their status is “appear offline”. Ideally, we should have a user-defined status allowing users or admins to set specific rules for “appear offline”, such as forwarding all calls during this status to a designated destination or hotline.

​It’s perplexing for our employees to get calls or chats when their status is “appear offline”. Ideally, we should have a user-defined status allowing users or admins to set specific rules for “appear offline”, such as forwarding all calls during this status to a designated destination or hotline.  Read More

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