Hello,

I’m in serious need of advice or help from an actual Microsoft agent that can assist me with this issue. Recently, I pre-ordered NBA 2K25 as I do every year and had no issues with doing so. But this past week I tried to buy VC as an add-on to this game and was blocked every time I tried to do so. I gave it time last week as I would give it a rest and try another day hoping it would change the next day or it was some kind of glitch but after 3 straight days of the same nonsense I called Microsoft to figure out the issue and to verify that it was indeed me trying to make the purchases as I do every year with this game. It was escalated and then I received the verdict yesterday that “Our escalations review team has determined that purchases must be disabled on this account due to the detection of suspicious activity.” I’ve had this account for 20 years playing on Xbox without any issues buying or purchasing anything but now I’m at a lost of words that now my account is finished. It’s a huge problem because all my friends, pre-order perks, and in-game progress are now thrown out the window because of this lack of judgement and unwillingness to cooperate with me from the escalations team. From what I understand from pervious posted I’ve read online is that they don’t even talk to customers themselves so it’s impossible to make your case valid with them after they send this automated response. Can anyone help please?!

​Hello, I’m in serious need of advice or help from an actual Microsoft agent that can assist me with this issue. Recently, I pre-ordered NBA 2K25 as I do every year and had no issues with doing so. But this past week I tried to buy VC as an add-on to this game and was blocked every time I tried to do so. I gave it time last week as I would give it a rest and try another day hoping it would change the next day or it was some kind of glitch but after 3 straight days of the same nonsense I called Microsoft to figure out the issue and to verify that it was indeed me trying to make the purchases as I do every year with this game. It was escalated and then I received the verdict yesterday that “Our escalations review team has determined that purchases must be disabled on this account due to the detection of suspicious activity.” I’ve had this account for 20 years playing on Xbox without any issues buying or purchasing anything but now I’m at a lost of words that now my account is finished. It’s a huge problem because all my friends, pre-order perks, and in-game progress are now thrown out the window because of this lack of judgement and unwillingness to cooperate with me from the escalations team. From what I understand from pervious posted I’ve read online is that they don’t even talk to customers themselves so it’s impossible to make your case valid with them after they send this automated response. Can anyone help please?!  Read More

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