Issue Summary:

Despite having a brand new laptop (HP G9 Fury, Intel i9-12950HX, Nvidia RTX A3000) with all drivers updated using ‘DriverEasy’ and the BIOS up to date, the system keeps freezing randomly without any visible cause. The screen freezes, mouse and keyboard lock up, and even CTRL/ALT/DEL does not work, requiring a hard reboot each time.

Current Troubleshooting Steps Taken:

– Unable to identify a pattern for the freezes, which occur randomly after logging in, during inactivity, or even when pressing keys.

– No relevant entries in event logs until improper shutdown is logged after reboot.

– Memory test yielded no results in event viewer.

– ‘sfc /scannow’ command showed no issues.

– Reliability history tool did not point to any underlying cause.

Next Steps:

Seeking further guidance on any other troubleshooting steps to resolve the freezing issue would be greatly appreciated.

​Issue Summary:Despite having a brand new laptop (HP G9 Fury, Intel i9-12950HX, Nvidia RTX A3000) with all drivers updated using ‘DriverEasy’ and the BIOS up to date, the system keeps freezing randomly without any visible cause. The screen freezes, mouse and keyboard lock up, and even CTRL/ALT/DEL does not work, requiring a hard reboot each time. Current Troubleshooting Steps Taken:- Unable to identify a pattern for the freezes, which occur randomly after logging in, during inactivity, or even when pressing keys.- No relevant entries in event logs until improper shutdown is logged after reboot.- Memory test yielded no results in event viewer.- ‘sfc /scannow’ command showed no issues.- Reliability history tool did not point to any underlying cause. Next Steps:Seeking further guidance on any other troubleshooting steps to resolve the freezing issue would be greatly appreciated.  Read More

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