I’ve been using New Outlook on a Mac desktop, MacBook Pro and Outlook ios on iPhone for years. Made no changes to any device, but suddenly outlook stopped connecting and updating across all devices and will no longer connect to myexchange email and calendars. 

Outlook.com works perfectly. Legacy Outlook works perfectly on Mac desktopI can also use the account using apple mail and apple calendar.

I have run the gamut with Rackspace support and Microsoft support. We did everything: install,uninstall, screen share session. Everything on the server side shows green connecting normally. However, the iPhone or new Outlook on both Mac and MacBook just shows “downloading, this could take a few moments,” and there is no icon in the top corner showing my account info. 

As this is the same on iPhone, Mac desktop, and Macbook, it isn’t device-specific but rather seems to be all Apple machines but only with new Outlook and iOS, and not legacy Outlook.

I’m told that regular msft support can’t help me furhter that I need to contact Outlook for Mac support using the contact support featlure in the app. Unfortunately, using that just gives me a blank white box. Attempting to use contact support through other apps like word, pptx, etc just gives me a the pinwheel of death and freezes up the program.  

So, i”m on here trying to figure out how to connect with someone, anyone who can help me get this figured out and fixed. 

​I’ve been using New Outlook on a Mac desktop, MacBook Pro and Outlook ios on iPhone for years. Made no changes to any device, but suddenly outlook stopped connecting and updating across all devices and will no longer connect to myexchange email and calendars. Outlook.com works perfectly. Legacy Outlook works perfectly on Mac desktopI can also use the account using apple mail and apple calendar.I have run the gamut with Rackspace support and Microsoft support. We did everything: install,uninstall, screen share session. Everything on the server side shows green connecting normally. However, the iPhone or new Outlook on both Mac and MacBook just shows “downloading, this could take a few moments,” and there is no icon in the top corner showing my account info.  As this is the same on iPhone, Mac desktop, and Macbook, it isn’t device-specific but rather seems to be all Apple machines but only with new Outlook and iOS, and not legacy Outlook. I’m told that regular msft support can’t help me furhter that I need to contact Outlook for Mac support using the contact support featlure in the app. Unfortunately, using that just gives me a blank white box. Attempting to use contact support through other apps like word, pptx, etc just gives me a the pinwheel of death and freezes up the program.   So, i”m on here trying to figure out how to connect with someone, anyone who can help me get this figured out and fixed.     Read More

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