New Teams – Call drops if called on secondary account (Headset issue)
We are currently in the need, that we need to use 2 accounts at the same time in Teams New.
Our users report:
– They are currently on the phone using Teams Account #1 (no matter if its a landline call or a teams call)
– They get a teams call on Account #2
– They now either decline the 2nd Call or wait until it stops ringing
– Now the call on Teams Account #1 just gets hung up.
This behavior only happens if a headset is connected. We use Jabra Evolve Headsets as well as Plantronics Voyager. The behavior is exactly the same for both devices. If we disconnect the headset the call on account #1 is not hung up. Both are connected via the USB dongle supplied with the headset.
If we unplug the headset and use the notebook internal speaker and microphone, this behavior cannot be reproduced.
We are currently in the need, that we need to use 2 accounts at the same time in Teams New. Our users report:- They are currently on the phone using Teams Account #1 (no matter if its a landline call or a teams call)- They get a teams call on Account #2- They now either decline the 2nd Call or wait until it stops ringing- Now the call on Teams Account #1 just gets hung up. This behavior only happens if a headset is connected. We use Jabra Evolve Headsets as well as Plantronics Voyager. The behavior is exactly the same for both devices. If we disconnect the headset the call on account #1 is not hung up. Both are connected via the USB dongle supplied with the headset. If we unplug the headset and use the notebook internal speaker and microphone, this behavior cannot be reproduced. Read More
