So I have few rules that suddenly got disabled (actually completely gone would be correct phrase), and I get this error:

“There was an error reading the rules from the server. The format of the server rules was not recognized.”

I tried running all regular routines Copilot posted back to me:
– Windows updates, Outlook updates, Dell updates (there was a new BIOS firmware update missing, but applying this didn’t sort out the issue)

– rules are not visible at all in Outlook, tried creating a new Outlook profile but error was still there

– tried resetting SRS files, and creating new OST file, and did both options on cached exchange modes, tried with disabling all add-ins for possible conflicts (no, none of this resolved the issue)

Check on the webmail confirms that rules are there and working (this is about exchange account). Tried new Outlook and yes rules are visible and working there too. Switching back to old Outlook error pops out again and rules are not visible at all (therefore it’s not possible to switch them off and on again).

If you ask me new Outlook design is just fine, but so many members is hooked up to the old Outlook, and I am trying to find solution for them.

Any help, thoughts you could share here would be appreciated.

Thanks!

​So I have few rules that suddenly got disabled (actually completely gone would be correct phrase), and I get this error:”There was an error reading the rules from the server. The format of the server rules was not recognized.” I tried running all regular routines Copilot posted back to me:- Windows updates, Outlook updates, Dell updates (there was a new BIOS firmware update missing, but applying this didn’t sort out the issue)- rules are not visible at all in Outlook, tried creating a new Outlook profile but error was still there- tried resetting SRS files, and creating new OST file, and did both options on cached exchange modes, tried with disabling all add-ins for possible conflicts (no, none of this resolved the issue) Check on the webmail confirms that rules are there and working (this is about exchange account). Tried new Outlook and yes rules are visible and working there too. Switching back to old Outlook error pops out again and rules are not visible at all (therefore it’s not possible to switch them off and on again). If you ask me new Outlook design is just fine, but so many members is hooked up to the old Outlook, and I am trying to find solution for them. Any help, thoughts you could share here would be appreciated.Thanks!  Read More

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