When I share a folder with someone else in OneDrive, OneDrive adds the folder I shared from the web as an “Add Shortcut to My Files” and the folder I shared opens as a normal folder on that person’s computer and syncs simultaneously. He can use it like a normal folder on his computer.

But I bought the Microsoft 365 family plan and shared it with 5 people, and now they can’t add the folders I shared to their files (the button doesn’t appear). The folders I used to share started to open on the web (turned into an internet shortcut) when clicked on, not as normal folders on their computers. Therefore, in order to open a word or excel file, they have to go to the web and download the file.

I asked Microsoft help about this issue, they say there is no folder synchronization in 365 Family subscription, they say there is in Business subscription. Business subscription is very expensive.

Now the strange thing is that the folder sharing feature that is in the free version is not in the family package that we pay for! So I will close the subscription.

Does anyone have any suggestions/solutions on this issue?

​When I share a folder with someone else in OneDrive, OneDrive adds the folder I shared from the web as an “Add Shortcut to My Files” and the folder I shared opens as a normal folder on that person’s computer and syncs simultaneously. He can use it like a normal folder on his computer. But I bought the Microsoft 365 family plan and shared it with 5 people, and now they can’t add the folders I shared to their files (the button doesn’t appear). The folders I used to share started to open on the web (turned into an internet shortcut) when clicked on, not as normal folders on their computers. Therefore, in order to open a word or excel file, they have to go to the web and download the file.I asked Microsoft help about this issue, they say there is no folder synchronization in 365 Family subscription, they say there is in Business subscription. Business subscription is very expensive. Now the strange thing is that the folder sharing feature that is in the free version is not in the family package that we pay for! So I will close the subscription. Does anyone have any suggestions/solutions on this issue?   Read More

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