Issue: unable to load Microsoft OneNote app on Android 14.0 device Samsung Galaxy.

– full error: “Please finish setting up your work or school account to access your notebooks. Tap here to Continue, or ask your administrator for help.  Try again or Switch Account.”

-client has a Microsoft 365 E5 license. 

-client is able to open OneNote and synchronize notes on iOS and Windows, but not Android. 

– i have retired the device from intune >> re-enrolled >> same issue.

– i have wiped the device from intune >> re-enrolled >> same issue. 

– the Android device is KNOX managed / COPE

– i have excluded Android from the main app protection policy

– Tried clearing cache and data in app storage settings for OneNote

– After clearing cache, tried enabling airplane mode, opening the app, disabling airplane mode, signing in – same error. 

I have looked everywhere online and there are no answers to anything I have found

​Issue: unable to load Microsoft OneNote app on Android 14.0 device Samsung Galaxy. – full error: “Please finish setting up your work or school account to access your notebooks. Tap here to Continue, or ask your administrator for help.  Try again or Switch Account.” -client has a Microsoft 365 E5 license. -client is able to open OneNote and synchronize notes on iOS and Windows, but not Android. – i have retired the device from intune >> re-enrolled >> same issue.- i have wiped the device from intune >> re-enrolled >> same issue. – the Android device is KNOX managed / COPE- i have excluded Android from the main app protection policy- Tried clearing cache and data in app storage settings for OneNote- After clearing cache, tried enabling airplane mode, opening the app, disabling airplane mode, signing in – same error.  I have looked everywhere online and there are no answers to anything I have found  Read More

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