Hi all,

We have a user (director) here whose outbound audio drops approximately 5-10 minutes through Teams calls (both audio only and video). The incoming audio continues to work without fail. They use a Logitech C270 Webcam as their primary microphone as they won’t use a headset and would prefer not to use an external microphone in terms of desk space. We’ve replaced the webcam twice including different models, that would indicate to me it isn’t related to the webcam as being a hardware issue. We’ve also re-installed the Teams app and cleared the Teams cache (although I’m open to suggestions here if there is a more thorough way of doing this). I should note that the audio always works in short test calls on Teams and it is working in other applications such as Zoom, so I believe there is something unique to Teams happening. Thanks all for any suggestions you can offer.

​Hi all,We have a user (director) here whose outbound audio drops approximately 5-10 minutes through Teams calls (both audio only and video). The incoming audio continues to work without fail. They use a Logitech C270 Webcam as their primary microphone as they won’t use a headset and would prefer not to use an external microphone in terms of desk space. We’ve replaced the webcam twice including different models, that would indicate to me it isn’t related to the webcam as being a hardware issue. We’ve also re-installed the Teams app and cleared the Teams cache (although I’m open to suggestions here if there is a more thorough way of doing this). I should note that the audio always works in short test calls on Teams and it is working in other applications such as Zoom, so I believe there is something unique to Teams happening. Thanks all for any suggestions you can offer.  Read More

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