The Microsoft agent on the Microsoft Outlook Community Forum suggested I cross-post the issue here so it can be fixed.

Please see the full discussion at: https://answers.microsoft.com/en-us/outlook_com/forum/outlk_win-outtop_classic-outsub_ofh/outlook-contact-business-cards-partially-covered/0386d601-1193-435e-801a-68392cf8b7c6?messageId=f6e3b6f5-863c-4450-87d8-cb272dd9c139

Here is a copy:

For many years, though several versions of Outlook for Windows and on multiple machines running everything from Windows 7 through Windows 11, I’ve been putting up with big black bars covering the bottom parts of many of my contacts’ business cards. This never happens with the contacts at the top of my list, but it always happens with the contacts near the bottom. (I have ~5,000 contacts, and the bars start to appear as I scroll down past the 2,500 mark or so.)

Some are worse than others:

Here’s the overall view near the end of the alphabet. Notice that some rows of business cards have thicker bars than others, but as you scroll down further in the alphabet, all rows get the bars. (Ignore the grey boxes. I added those to obscure the details. It’s the black boxes that I’m talking about. They’re what I see.)

It never happens near the top of the alphabet:

This has been reported by many other users over the years, but never solved:

From the discussion on the Community Forum, it became clear that scaling the contact cards at or below 85% (Contacts > View > View Settings > Other Settings… > Card size %) and restarting Outlook makes the black bars go away, but then the cards are too small to be useful. It also was confirmed there that effect is currently visible and reproducible across at least two users and platforms. So, this is some kind of a scaling issue, and it’s a bug.

Can this be fixed?

Thank you.

​The Microsoft agent on the Microsoft Outlook Community Forum suggested I cross-post the issue here so it can be fixed. Please see the full discussion at: https://answers.microsoft.com/en-us/outlook_com/forum/outlk_win-outtop_classic-outsub_ofh/outlook-contact-business-cards-partially-covered/0386d601-1193-435e-801a-68392cf8b7c6?messageId=f6e3b6f5-863c-4450-87d8-cb272dd9c139 Here is a copy:  For many years, though several versions of Outlook for Windows and on multiple machines running everything from Windows 7 through Windows 11, I’ve been putting up with big black bars covering the bottom parts of many of my contacts’ business cards. This never happens with the contacts at the top of my list, but it always happens with the contacts near the bottom. (I have ~5,000 contacts, and the bars start to appear as I scroll down past the 2,500 mark or so.)  Some are worse than others:  Here’s the overall view near the end of the alphabet. Notice that some rows of business cards have thicker bars than others, but as you scroll down further in the alphabet, all rows get the bars. (Ignore the grey boxes. I added those to obscure the details. It’s the black boxes that I’m talking about. They’re what I see.)   It never happens near the top of the alphabet:   This has been reported by many other users over the years, but never solved:https://answers.microsoft.com/en-us/outlook_com/forum/all/outlook-contacts-black-line/efaf4d45-98cd-48ec-95a9-d9c40ebb0978…and…https://answers.microsoft.com/en-us/outlook_com/forum/all/busines-card-view-corruption-in-outlook-2016-64/6195cb49-a461-4aaa-b233-511aa4d5fb4f…and elsewhere. I’ve tried all of the various suggestions about disabling animations and hardware acceleration, but nothing works. And since I’ve observed this on multiple systems with different graphics cards, different monitors, different OSs, different Office versions, and both laptops and desktops, I have to assume this is an inherent Office bug that has something to do with very long contact lists in the business card view. I’m running Microsoft® Outlook® 2019 MSO (Version 2406 Build 16.0.17726.20078) 64-bit on Windows 11 Pro 64-bit, but as I wrote above, I’ve had the same problem as far back as Windows 7 or 8 and Office 2010 or 2013.  From the discussion on the Community Forum, it became clear that scaling the contact cards at or below 85% (Contacts > View > View Settings > Other Settings… > Card size %) and restarting Outlook makes the black bars go away, but then the cards are too small to be useful. It also was confirmed there that effect is currently visible and reproducible across at least two users and platforms. So, this is some kind of a scaling issue, and it’s a bug.Can this be fixed? Thank you.   Read More

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