Hello everyone,

I could really do with some help or advice. 

Since yesterday I have been trying to reset my password. The authenticator option doesn’t work because obviously I can’t login on it because I have to reset my password. The mobile option never ever works, it says to try later but when I do the same message happens all the time. I have a recovery key that also never works. The only thing that works is the email, but because I have the 2 factor authentication on, it tells me I need a second key.

I’m extremely frustrated because none of the options provided by microsoft work!!! I mean, what’s the point of presenting a mobile and a recovery key if the website isn’t accepting any of these! I don’t know what else to do. I do really need access to my email, where I have important stuff and yes, I know I’m not more important that anybody else, but I just need to get into it. I’m at the point of crying honestly.

Does anyone have any work around this please? Anything at all? I’ve tried speaking to an agent, that’s a dead end. I know exactly what’s on my email, I can tell customer support all the folders I have to prove that I’m the owner, I just don’t know what to do anymore.

​Hello everyone, I could really do with some help or advice.  Since yesterday I have been trying to reset my password. The authenticator option doesn’t work because obviously I can’t login on it because I have to reset my password. The mobile option never ever works, it says to try later but when I do the same message happens all the time. I have a recovery key that also never works. The only thing that works is the email, but because I have the 2 factor authentication on, it tells me I need a second key. I’m extremely frustrated because none of the options provided by microsoft work!!! I mean, what’s the point of presenting a mobile and a recovery key if the website isn’t accepting any of these! I don’t know what else to do. I do really need access to my email, where I have important stuff and yes, I know I’m not more important that anybody else, but I just need to get into it. I’m at the point of crying honestly. Does anyone have any work around this please? Anything at all? I’ve tried speaking to an agent, that’s a dead end. I know exactly what’s on my email, I can tell customer support all the folders I have to prove that I’m the owner, I just don’t know what to do anymore.   Read More

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