The entire system is an utter shambles. Just look at the number of posts form partners worldwide who have been partners for years yet now can no longer get verified.

I too have been a partner for over 20 years and I’ve been trying since October last year to get these issues fixed. Wasn’t an issue until I signed up to the CSP program. I truly wish I hadn’t bothered. I have been round and round and round. I have submitted every document under the sun. Articles of Incorporation, Certificate of Incorporation, Letter on headed paper, DUNS certificate, Bank Statements. I just constantly get back that “the documents do not match the information you entered for your account”

I raise support tickets, I email, they don’t read them properly, they just send a standard response back. You reply to the response email and then get an email back saying “Deleted Not Read” so they are clearly ignoring anyone’s responses to their meaningless emails. The portal doesn’t work properly, it displays conflicting information. The Fix Now buttons don’t work. I get an email stating my CSP is verified but my MPN ID isn’t. Then I check on the portal and it says both are unverified. So how can they send an email saying its verified and then the portal says it isn’t? I email and ask, they respond with “the documents do not match the information you entered for your account”

I ask them on email please be clear about what they want changing, they respond with “the documents do not match the information you entered for your account”

They are like particularly dim robots. They haven’t a clue, and they don’t care. This is what happens when you outsource.

Microsoft are happy to take your money but it seems they no longer want to have their small business partners. Why don’t they just own up and say rather than getting rid of us all by wearing us down by this method? If they cared they would engage properly and have someone from the Team involved in this forum rather than poor Jill who is not part of the verification team and has to field all these postings.

I am utterly tired of the whole thing and seriously just considering ditching the entire partner program. Who needs the constant stress and mental anguish!

​The entire system is an utter shambles. Just look at the number of posts form partners worldwide who have been partners for years yet now can no longer get verified.I too have been a partner for over 20 years and I’ve been trying since October last year to get these issues fixed. Wasn’t an issue until I signed up to the CSP program. I truly wish I hadn’t bothered. I have been round and round and round. I have submitted every document under the sun. Articles of Incorporation, Certificate of Incorporation, Letter on headed paper, DUNS certificate, Bank Statements. I just constantly get back that “the documents do not match the information you entered for your account”I raise support tickets, I email, they don’t read them properly, they just send a standard response back. You reply to the response email and then get an email back saying “Deleted Not Read” so they are clearly ignoring anyone’s responses to their meaningless emails. The portal doesn’t work properly, it displays conflicting information. The Fix Now buttons don’t work. I get an email stating my CSP is verified but my MPN ID isn’t. Then I check on the portal and it says both are unverified. So how can they send an email saying its verified and then the portal says it isn’t? I email and ask, they respond with “the documents do not match the information you entered for your account”I ask them on email please be clear about what they want changing, they respond with “the documents do not match the information you entered for your account”They are like particularly dim robots. They haven’t a clue, and they don’t care. This is what happens when you outsource.Microsoft are happy to take your money but it seems they no longer want to have their small business partners. Why don’t they just own up and say rather than getting rid of us all by wearing us down by this method? If they cared they would engage properly and have someone from the Team involved in this forum rather than poor Jill who is not part of the verification team and has to field all these postings.I am utterly tired of the whole thing and seriously just considering ditching the entire partner program. Who needs the constant stress and mental anguish!  Read More

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