Is there a way to allow the phonetic spelling of an agent’s name for the ‘say a name’ function in Teams phones? We have a Brittney and a Britanea, pronounced the same (brit-nee), but Teams is looking for Britanea to be pronounced bri-tay-nee-ah.

​Is there a way to allow the phonetic spelling of an agent’s name for the ‘say a name’ function in Teams phones? We have a Brittney and a Britanea, pronounced the same (brit-nee), but Teams is looking for Britanea to be pronounced bri-tay-nee-ah.  Read More

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