I’m having a problem initiating syncs on my SUP. When I trigger a manual sync, the Wsyncmgr log shows the trigger, and pretends it’s going to start and says there is a problem with the config and to check the WCM.log. But nothing ever shows up in the WCM log.

Does anyone have any ideas what might be the disconnect? The system was working not too long ago (not a new install for example). But I’m a bit confused as to why this is happening. I am hoping someone can help me resolve it. 

WSYNCMGR.LOG 

Inbox source is local on CMPRIMARY.Company.com   SMS_WSUS_SYNC_MANAGER  6/7/2024 12:05:01 PM  8448 (0x2100)

Wakeup by inbox drop  SMS_WSUS_SYNC_MANAGER  6/7/2024 12:16:16 PM  8448 (0x2100)

Found local sync request file  SMS_WSUS_SYNC_MANAGER  6/7/2024 12:16:21 PM  8448 (0x2100)

Starting Sync  SMS_WSUS_SYNC_MANAGER  6/7/2024 12:16:21 PM  8448 (0x2100)

Performing sync on local request  SMS_WSUS_SYNC_MANAGER  6/7/2024 12:16:21 PM  8448 (0x2100)

Read SUPs from SCF for CMPRIMARY.Company.com   SMS_WSUS_SYNC_MANAGER  6/7/2024 12:16:21 PM  8448 (0x2100)

Found 1 SUPs  SMS_WSUS_SYNC_MANAGER  6/7/2024 12:16:21 PM  8448 (0x2100)

Found active SUP SUPWSUS.Company.com from SCF File.  SMS_WSUS_SYNC_MANAGER  6/7/2024 12:16:21 PM  8448 (0x2100)

STATMSG: ID=6701 SEV=I LEV=M SOURCE=”SMS Server” COMP=”SMS_WSUS_SYNC_MANAGER” SYS=CMPRIMARY.Company.com  SITE=ABC PID=1768 TID=8448 GMTDATE=Fri Jun 07 17:16:21.097 2024 ISTR0=”” ISTR1=”” ISTR2=”” ISTR3=”” ISTR4=”” ISTR5=”” ISTR6=”” ISTR7=”” ISTR8=”” ISTR9=”” NUMATTRS=0 LE=0X0  SMS_WSUS_SYNC_MANAGER  6/7/2024 12:16:21 PM  8448 (0x2100)

Sync failed: WSUS server not configured. Please refer to WCM.log for configuration error details.. Source: CWSyncMgr::DoSync  SMS_WSUS_SYNC_MANAGER  6/7/2024 12:21:21 PM  8448 (0x2100)

STATMSG: ID=6703 SEV=E LEV=M SOURCE=”SMS Server” COMP=”SMS_WSUS_SYNC_MANAGER” SYS=CMPRIMARY.Company.com  SITE=ABC PID=1768 TID=8448 GMTDATE=Fri Jun 07 17:21:21.295 2024 ISTR0=”CWSyncMgr::DoSync” ISTR1=”WSUS server not configured. Please refer to WCM.log for configuration error details.” ISTR2=”” ISTR3=”” ISTR4=”” ISTR5=”” ISTR6=”” ISTR7=”” ISTR8=”” ISTR9=”” NUMATTRS=0 LE=0X80004005  SMS_WSUS_SYNC_MANAGER  6/7/2024 12:21:21 PM  8448 (0x2100)

Sync failed. Will retry in 60 minutes  SMS_WSUS_SYNC_MANAGER  6/7/2024 12:21:21 PM  8448 (0x2100)

Setting sync alert to active state on site ABC  SMS_WSUS_SYNC_MANAGER  6/7/2024 12:21:21 PM  8448 (0x2100)

Sync time: 0d00h05m00s  SMS_WSUS_SYNC_MANAGER  6/7/2024 12:21:21 PM  8448 (0x2100)

Skipping Delete Expired Update relations since this is not a scheduled sync.  SMS_WSUS_SYNC_MANAGER  6/7/2024 12:21:21 PM  8448 (0x2100)

Inbox source is local on CMPRIMARY.Company.com   SMS_WSUS_SYNC_MANAGER  6/7/2024 12:21:21 PM  8448 (0x2100)

WCM log :

Checking for supported version of WSUS (min WSUS 4.0)  SMS_WSUS_CONFIGURATION_MANAGER  6/7/2024 12:17:20 PM  7436 (0x1D0C)

Checking runtime v4.0.30319…  SMS_WSUS_CONFIGURATION_MANAGER  6/7/2024 12:17:20 PM  7436 (0x1D0C)

Found supported assembly Microsoft.UpdateServices.Administration version 4.0.0.0, file version 6.3.9600.16384  SMS_WSUS_CONFIGURATION_MANAGER  6/7/2024 12:17:20 PM  7436 (0x1D0C)

Found supported assembly Microsoft.UpdateServices.BaseApi version 4.0.0.0, file version 6.3.9600.18838  SMS_WSUS_CONFIGURATION_MANAGER  6/7/2024 12:17:20 PM  7436 (0x1D0C)

Supported WSUS version found  SMS_WSUS_CONFIGURATION_MANAGER  6/7/2024 12:17:20 PM  7436 (0x1D0C)

Attempting connection to WSUS server: SUPWSUS.Company.com port: 8531, useSSL: True  SMS_WSUS_CONFIGURATION_MANAGER  6/7/2024 12:17:20 PM  7436 (0x1D0C)

Successfully connected to server: SUPWSUS.Company.com port: 8531, useSSL: True  SMS_WSUS_CONFIGURATION_MANAGER  6/7/2024 12:17:45 PM  7436 (0x1D0C)

Verify Upstream Server settings on the Active WSUS Server  SMS_WSUS_CONFIGURATION_MANAGER  6/7/2024 12:17:45 PM  7436 (0x1D0C)

No changes – WSUS Server settings are correctly configured and Upstream Server is set to Microsoft Update  SMS_WSUS_CONFIGURATION_MANAGER  6/7/2024 12:18:30 PM  7436 (0x1D0C)

Get site system FQDN and account information from DB for SUPWSUS.Company.com  SMS_WSUS_CONFIGURATION_MANAGER  6/7/2024 12:18:41 PM  7436 (0x1D0C)

for SUPWSUS.Company.com no connection account is available  SMS_WSUS_CONFIGURATION_MANAGER  6/7/2024 12:18:41 PM  7436 (0x1D0C)

Enabling/disabling LEDBAT.  SMS_WSUS_CONFIGURATION_MANAGER  6/7/2024 12:18:41 PM  7436 (0x1D0C)

WSUS Server configuration has been updated. Updating Group Info.  SMS_WSUS_CONFIGURATION_MANAGER  6/7/2024 12:18:42 PM  7436 (0x1D0C)

Updating Group Info for WSUS.  SMS_WSUS_CONFIGURATION_MANAGER  6/7/2024 12:18:42 PM  7436 (0x1D0C)

Setting new configuration state to 4 (WSUS_CONFIG_SUBSCRIPTION_PENDING)  SMS_WSUS_CONFIGURATION_MANAGER  6/7/2024 12:18:42 PM  7436 (0x1D0C)

Refreshing categories from WSUS server  SMS_WSUS_CONFIGURATION_MANAGER  6/7/2024 12:18:42 PM  7436 (0x1D0C)

Attempting connection to WSUS server: SUPWSUS.Company.com port: 8531, useSSL: True  SMS_WSUS_CONFIGURATION_MANAGER  6/7/2024 12:18:42 PM  7436 (0x1D0C)

Successfully connected to server: SUPWSUS.Company.com port: 8531, useSSL: True  SMS_WSUS_CONFIGURATION_MANAGER  6/7/2024 12:19:07 PM  7436 (0x1D0C)

​I’m having a problem initiating syncs on my SUP. When I trigger a manual sync, the Wsyncmgr log shows the trigger, and pretends it’s going to start and says there is a problem with the config and to check the WCM.log. But nothing ever shows up in the WCM log.Does anyone have any ideas what might be the disconnect? The system was working not too long ago (not a new install for example). But I’m a bit confused as to why this is happening. I am hoping someone can help me resolve it.   WSYNCMGR.LOG Inbox source is local on CMPRIMARY.Company.com   SMS_WSUS_SYNC_MANAGER  6/7/2024 12:05:01 PM  8448 (0x2100)Wakeup by inbox drop  SMS_WSUS_SYNC_MANAGER  6/7/2024 12:16:16 PM  8448 (0x2100)Found local sync request file  SMS_WSUS_SYNC_MANAGER  6/7/2024 12:16:21 PM  8448 (0x2100)Starting Sync  SMS_WSUS_SYNC_MANAGER  6/7/2024 12:16:21 PM  8448 (0x2100)Performing sync on local request  SMS_WSUS_SYNC_MANAGER  6/7/2024 12:16:21 PM  8448 (0x2100)Read SUPs from SCF for CMPRIMARY.Company.com   SMS_WSUS_SYNC_MANAGER  6/7/2024 12:16:21 PM  8448 (0x2100)Found 1 SUPs  SMS_WSUS_SYNC_MANAGER  6/7/2024 12:16:21 PM  8448 (0x2100)Found active SUP SUPWSUS.Company.com from SCF File.  SMS_WSUS_SYNC_MANAGER  6/7/2024 12:16:21 PM  8448 (0x2100)STATMSG: ID=6701 SEV=I LEV=M SOURCE=”SMS Server” COMP=”SMS_WSUS_SYNC_MANAGER” SYS=CMPRIMARY.Company.com  SITE=ABC PID=1768 TID=8448 GMTDATE=Fri Jun 07 17:16:21.097 2024 ISTR0=”” ISTR1=”” ISTR2=”” ISTR3=”” ISTR4=”” ISTR5=”” ISTR6=”” ISTR7=”” ISTR8=”” ISTR9=”” NUMATTRS=0 LE=0X0  SMS_WSUS_SYNC_MANAGER  6/7/2024 12:16:21 PM  8448 (0x2100)Sync failed: WSUS server not configured. Please refer to WCM.log for configuration error details.. Source: CWSyncMgr::DoSync  SMS_WSUS_SYNC_MANAGER  6/7/2024 12:21:21 PM  8448 (0x2100)STATMSG: ID=6703 SEV=E LEV=M SOURCE=”SMS Server” COMP=”SMS_WSUS_SYNC_MANAGER” SYS=CMPRIMARY.Company.com  SITE=ABC PID=1768 TID=8448 GMTDATE=Fri Jun 07 17:21:21.295 2024 ISTR0=”CWSyncMgr::DoSync” ISTR1=”WSUS server not configured. Please refer to WCM.log for configuration error details.” ISTR2=”” ISTR3=”” ISTR4=”” ISTR5=”” ISTR6=”” ISTR7=”” ISTR8=”” ISTR9=”” NUMATTRS=0 LE=0X80004005  SMS_WSUS_SYNC_MANAGER  6/7/2024 12:21:21 PM  8448 (0x2100)Sync failed. Will retry in 60 minutes  SMS_WSUS_SYNC_MANAGER  6/7/2024 12:21:21 PM  8448 (0x2100)Setting sync alert to active state on site ABC  SMS_WSUS_SYNC_MANAGER  6/7/2024 12:21:21 PM  8448 (0x2100)Sync time: 0d00h05m00s  SMS_WSUS_SYNC_MANAGER  6/7/2024 12:21:21 PM  8448 (0x2100)Skipping Delete Expired Update relations since this is not a scheduled sync.  SMS_WSUS_SYNC_MANAGER  6/7/2024 12:21:21 PM  8448 (0x2100)Inbox source is local on CMPRIMARY.Company.com   SMS_WSUS_SYNC_MANAGER  6/7/2024 12:21:21 PM  8448 (0x2100)WCM log :Checking for supported version of WSUS (min WSUS 4.0)  SMS_WSUS_CONFIGURATION_MANAGER  6/7/2024 12:17:20 PM  7436 (0x1D0C)Checking runtime v4.0.30319…  SMS_WSUS_CONFIGURATION_MANAGER  6/7/2024 12:17:20 PM  7436 (0x1D0C)Found supported assembly Microsoft.UpdateServices.Administration version 4.0.0.0, file version 6.3.9600.16384  SMS_WSUS_CONFIGURATION_MANAGER  6/7/2024 12:17:20 PM  7436 (0x1D0C)Found supported assembly Microsoft.UpdateServices.BaseApi version 4.0.0.0, file version 6.3.9600.18838  SMS_WSUS_CONFIGURATION_MANAGER  6/7/2024 12:17:20 PM  7436 (0x1D0C)Supported WSUS version found  SMS_WSUS_CONFIGURATION_MANAGER  6/7/2024 12:17:20 PM  7436 (0x1D0C)Attempting connection to WSUS server: SUPWSUS.Company.com port: 8531, useSSL: True  SMS_WSUS_CONFIGURATION_MANAGER  6/7/2024 12:17:20 PM  7436 (0x1D0C)Successfully connected to server: SUPWSUS.Company.com port: 8531, useSSL: True  SMS_WSUS_CONFIGURATION_MANAGER  6/7/2024 12:17:45 PM  7436 (0x1D0C)Verify Upstream Server settings on the Active WSUS Server  SMS_WSUS_CONFIGURATION_MANAGER  6/7/2024 12:17:45 PM  7436 (0x1D0C)No changes – WSUS Server settings are correctly configured and Upstream Server is set to Microsoft Update  SMS_WSUS_CONFIGURATION_MANAGER  6/7/2024 12:18:30 PM  7436 (0x1D0C)Get site system FQDN and account information from DB for SUPWSUS.Company.com  SMS_WSUS_CONFIGURATION_MANAGER  6/7/2024 12:18:41 PM  7436 (0x1D0C)for SUPWSUS.Company.com no connection account is available  SMS_WSUS_CONFIGURATION_MANAGER  6/7/2024 12:18:41 PM  7436 (0x1D0C)Enabling/disabling LEDBAT.  SMS_WSUS_CONFIGURATION_MANAGER  6/7/2024 12:18:41 PM  7436 (0x1D0C)WSUS Server configuration has been updated. Updating Group Info.  SMS_WSUS_CONFIGURATION_MANAGER  6/7/2024 12:18:42 PM  7436 (0x1D0C)Updating Group Info for WSUS.  SMS_WSUS_CONFIGURATION_MANAGER  6/7/2024 12:18:42 PM  7436 (0x1D0C)Setting new configuration state to 4 (WSUS_CONFIG_SUBSCRIPTION_PENDING)  SMS_WSUS_CONFIGURATION_MANAGER  6/7/2024 12:18:42 PM  7436 (0x1D0C)Refreshing categories from WSUS server  SMS_WSUS_CONFIGURATION_MANAGER  6/7/2024 12:18:42 PM  7436 (0x1D0C)Attempting connection to WSUS server: SUPWSUS.Company.com port: 8531, useSSL: True  SMS_WSUS_CONFIGURATION_MANAGER  6/7/2024 12:18:42 PM  7436 (0x1D0C)Successfully connected to server: SUPWSUS.Company.com port: 8531, useSSL: True  SMS_WSUS_CONFIGURATION_MANAGER  6/7/2024 12:19:07 PM  7436 (0x1D0C)  Read More

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