SDI hardware-out garbled audio issues in New Teams

3 other users from separate organizations say they are having the same issue. This needs to get fixed soon for upcoming events and Teams Classic sunsetting.

The SDI hardware-out feature works fine in Teams Classic but has garbled audio in the New Teams. In the New Teams the video comes across fine but the audio sounds like a high pitched chipmunk mixed with a skipping record player. We are actually seeing this on two completely separate setups using different equipment.

On one setup we are using a Blackmagic Decklink Quad 2 to send audio/video to another computer that is receiving the audio/video with another Blackmagic Decklink Quad 2. We use Wirecast on the receiving computer.

On a completely different system, we are using a Blackmagic UltraStudio Monitor 3G from a high performance laptop to a Blackmagic Design HyperDeck Studio HD Plus where I can monitor the audio with headphones.

On both setups, SDI hardware-out works fine in Teams Classic but has garbled audio in New Teams. All devices have newest Blackmagic drivers and the New Teams has the newest NDI toolset and Teams NDI updates. Production capabilities are turned on. The Blackmagic devices are recognized and show up under the App Permissions/Video Hardware Out submenu in Teams. I can send an individual’s video feed from a Teams meeting but on the receiving end the audio is distorted.

More details can be found in this community thread. I also posted in the feedback forum. Side note, having 3 places to post about Teams features and issues is very confusing.

Is there a fix for this? Is this a known issue? Is there an update to fix this before Teams Classic is unavailable (which is really soon)?

3 other users from separate organizations say they are having the same issue. This needs to get fixed soon for upcoming events and Teams Classic sunsetting. The SDI hardware-out feature works fine in Teams Classic but has garbled audio in the New Teams. In the New Teams the video comes across fine but the audio sounds like a high pitched chipmunk mixed with a skipping record player. We are actually seeing this on two completely separate setups using different equipment. On one setup we are using a Blackmagic Decklink Quad 2 to send audio/video to another computer that is receiving the audio/video with another Blackmagic Decklink Quad 2. We use Wirecast on the receiving computer. On a completely different system, we are using a Blackmagic UltraStudio Monitor 3G from a high performance laptop to a Blackmagic Design HyperDeck Studio HD Plus where I can monitor the audio with headphones. On both setups, SDI hardware-out works fine in Teams Classic but has garbled audio in New Teams. All devices have newest Blackmagic drivers and the New Teams has the newest NDI toolset and Teams NDI updates. Production capabilities are turned on. The Blackmagic devices are recognized and show up under the App Permissions/Video Hardware Out submenu in Teams. I can send an individual’s video feed from a Teams meeting but on the receiving end the audio is distorted. More details can be found in this community thread. I also posted in the feedback forum. Side note, having 3 places to post about Teams features and issues is very confusing. Is there a fix for this? Is this a known issue? Is there an update to fix this before Teams Classic is unavailable (which is really soon)? Read More

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