I have two new Surface Laptop 7. One with the 13.8″ screen, plus processor, and 16GM RAM and one with 15″ screen, the elite processor, and 64GB Ram.

On both after a few weeks of using it I see in the Reliability History a lot of critical errors of the Batter Service Stopped Working. Some info on the error includes the bellow.

On both, it looks like the errors started after several weeks of using the machines. In the last week on the 15″, there is only one day I do not see the error. some days there is only a 2 or 3 instances. Some days there are dozens.

MS Support does not have any answer on this and at this point states live with it or return it.

Considering it is happening on two separate machines, I am thinking it is not a hardware issue and instead something with the drivers or firmware and getting a new machine I may see the same thing.

Besides seeing the error, I do not see any performance issues. On the 15″ one day I did have it where the charging light was lit but it was not charging and a restart solved that. I had the errors both before and after that restart.

All drivers are up to date and all windows apps are up to date.

SFC /scannow shows no issues.

Any ideas?

​I have two new Surface Laptop 7. One with the 13.8″ screen, plus processor, and 16GM RAM and one with 15″ screen, the elite processor, and 64GB Ram. On both after a few weeks of using it I see in the Reliability History a lot of critical errors of the Batter Service Stopped Working. Some info on the error includes the bellow. On both, it looks like the errors started after several weeks of using the machines. In the last week on the 15″, there is only one day I do not see the error. some days there is only a 2 or 3 instances. Some days there are dozens.MS Support does not have any answer on this and at this point states live with it or return it.Considering it is happening on two separate machines, I am thinking it is not a hardware issue and instead something with the drivers or firmware and getting a new machine I may see the same thing.Besides seeing the error, I do not see any performance issues. On the 15″ one day I did have it where the charging light was lit but it was not charging and a restart solved that. I had the errors both before and after that restart. All drivers are up to date and all windows apps are up to date.SFC /scannow shows no issues.Any ideas?  Read More

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