Surface8: Unable to Activate Camera or Microphone – Access Buttons Disabled
Surface8 is currently running Windows 11, but unfortunately, both the front and back built-in cameras along with the microphone have never functioned since the device was purchased a year ago. Oddly, there seems to be a belief that an ‘organization’ is causing these issues, despite this being a personal PC with no organizational affiliations.
In the Settings menu, specifically under Privacy & Security and Camera settings, all the access buttons are disabled and cannot be activated. This is the same situation for the microphone settings page as well.
Even after Microsoft technicians remotely accessed the system and attempted to troubleshoot, they were unable to pinpoint the root cause of the problems. Their recommendation to reinstall Windows was carried out, yet the problems persist.
Despite exploring various suggestions from online sources such as making registry edits and adjusting group policies, none of these attempted solutions have proven successful.
At this point, do you have any alternative suggestions to resolve this ongoing issue?
Surface8 is currently running Windows 11, but unfortunately, both the front and back built-in cameras along with the microphone have never functioned since the device was purchased a year ago. Oddly, there seems to be a belief that an ‘organization’ is causing these issues, despite this being a personal PC with no organizational affiliations. In the Settings menu, specifically under Privacy & Security and Camera settings, all the access buttons are disabled and cannot be activated. This is the same situation for the microphone settings page as well. Even after Microsoft technicians remotely accessed the system and attempted to troubleshoot, they were unable to pinpoint the root cause of the problems. Their recommendation to reinstall Windows was carried out, yet the problems persist. Despite exploring various suggestions from online sources such as making registry edits and adjusting group policies, none of these attempted solutions have proven successful. At this point, do you have any alternative suggestions to resolve this ongoing issue? Read More
