For the past couple of years, we have been able to populate the Business Phone field of the licensed Resource Account used for auto attendants or call queues, with an extension.  Some are the full e.164 +17805551000;ext=1234 or just x1234, and to be clear, this is just in the Business Phone field in Entra, nothing to do with the LineURI.

Up until this week, calling into an AA with Dial by Extension, and entering in the extension assigned a resource account, the transfer has worked.  Out client can’t have been the only one who have used this feature.  

Anyone else using this and suddenly it’s not working?

​For the past couple of years, we have been able to populate the Business Phone field of the licensed Resource Account used for auto attendants or call queues, with an extension.  Some are the full e.164 +17805551000;ext=1234 or just x1234, and to be clear, this is just in the Business Phone field in Entra, nothing to do with the LineURI. Up until this week, calling into an AA with Dial by Extension, and entering in the extension assigned a resource account, the transfer has worked.  Out client can’t have been the only one who have used this feature.   Anyone else using this and suddenly it’s not working?  Read More

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