Hi, 

We have an issue with our reception call queue, we have it set to redirect after 20 seconds, and I’ve set it to to redirect if no agents opted or signed in, however when our reception locks her computer it still takes 20 seconds before overflow and the reception handset doesnt ring(because she is set to away)

any suggestions?

​Hi,  We have an issue with our reception call queue, we have it set to redirect after 20 seconds, and I’ve set it to to redirect if no agents opted or signed in, however when our reception locks her computer it still takes 20 seconds before overflow and the reception handset doesnt ring(because she is set to away) any suggestions?  Read More

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