We’ve been using Teams as our phone system for a couple years. When we implemented this we configured a caller ID policy assigned to all users which replaces the outbound caller ID with a specific resource account (our main number). This was done specifically so that users’ outbound calls would always come from our main number, and return calls would always go to our auto attendant rather than to an individual. This worked perfectly until recently. Now, when users dial out (Teams Windows client, mobile client, and Yealink desk phones) there is a dropdown attached to the “Call” button which allows the option to “call as myself”. This sends the call out with the individual user’s caller ID instead of the Main Number resource account. In fact, the “Call as myself” option appears to be the default, and they have to actually drop down and select “Call as <resource account name>” in order to dial out with the main number.

I’m not exactly sure when this changed, if it was an update to the Teams software or policies or what, but it was reported to me today. My question is, can we disable the “call as myself” option? Has anyone done this?

Thanks in advance.

​We’ve been using Teams as our phone system for a couple years. When we implemented this we configured a caller ID policy assigned to all users which replaces the outbound caller ID with a specific resource account (our main number). This was done specifically so that users’ outbound calls would always come from our main number, and return calls would always go to our auto attendant rather than to an individual. This worked perfectly until recently. Now, when users dial out (Teams Windows client, mobile client, and Yealink desk phones) there is a dropdown attached to the “Call” button which allows the option to “call as myself”. This sends the call out with the individual user’s caller ID instead of the Main Number resource account. In fact, the “Call as myself” option appears to be the default, and they have to actually drop down and select “Call as <resource account name>” in order to dial out with the main number.I’m not exactly sure when this changed, if it was an update to the Teams software or policies or what, but it was reported to me today. My question is, can we disable the “call as myself” option? Has anyone done this?Thanks in advance.  Read More

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