We have a strange issue. A Teams user got a new SIP device that is successfully integrated via SIP Gateway. If a caller leaves a message, it will appear as a voicemail in Outlook, all Teams apps and devices. The SIP device also shows that there is a new voicemail, but if we want to listen to the voicemail and press 1, we get told that there are no voicemails.

Do we need to change or add anything in the configuration?

Regards,

Matthias

​We have a strange issue. A Teams user got a new SIP device that is successfully integrated via SIP Gateway. If a caller leaves a message, it will appear as a voicemail in Outlook, all Teams apps and devices. The SIP device also shows that there is a new voicemail, but if we want to listen to the voicemail and press 1, we get told that there are no voicemails. Do we need to change or add anything in the configuration? Regards,Matthias     Read More

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