Hello,

I have a mandate to draw up a business recovery plan. We use Teams phones with domestic calling licenses and Microsoft is our service provider.

I can’t find any information about vendor/customer responsibility for the Voice portion of Teams. I assume that as a SAAS, Microsoft is responsible for offering the service, but what about configurations such as Phone numbers, auto attendants, call queues, holidays, resource accounts?

Regards

Eric

​Hello,I have a mandate to draw up a business recovery plan. We use Teams phones with domestic calling licenses and Microsoft is our service provider. I can’t find any information about vendor/customer responsibility for the Voice portion of Teams. I assume that as a SAAS, Microsoft is responsible for offering the service, but what about configurations such as Phone numbers, auto attendants, call queues, holidays, resource accounts? Regards Eric   Read More

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