Hi everyone,

My work team are using the Bookings app to manage training session bookings and registrations. Everything is set up in line with the MS Bookings guides. We have reminder emails set up to auto send 1 day before the session starts.

We have recently been notified that some of our reminder emails are advising of the incorrect time and stating UTC Coordinated Universal Time.

Our region and time zone settings are correct (UTC+10 Brisbane), and we have ticked Always show time slots in business time zone, however this shouldn’t be an issue as all of our current attendees are located within the same time zone.

The initial booking information and confirmation email states the correct time of the session, and majority of the reminder emails are correct, it’s just some of them that change the time. It’s not always the same session type either, or for everyone who has registered, it’s very sporadic. E.g. Two people registered for the same session, one reminder emails state the correct time, the other receives one that says the session is 12:30am-01:00am when the correct time is 10:30am-11:00am on the same day.

We have searched thoroughly through the Bookings system and are unable to find a resolution.

We have also checked with one of our attendees who received an incorrect reminder to check their time settings in Teams and 365 and all are correct.

Any information or how to resolve this would be most welcome.

Thanks,

Cara

​Hi everyone,My work team are using the Bookings app to manage training session bookings and registrations. Everything is set up in line with the MS Bookings guides. We have reminder emails set up to auto send 1 day before the session starts.We have recently been notified that some of our reminder emails are advising of the incorrect time and stating UTC Coordinated Universal Time.Our region and time zone settings are correct (UTC+10 Brisbane), and we have ticked Always show time slots in business time zone, however this shouldn’t be an issue as all of our current attendees are located within the same time zone.The initial booking information and confirmation email states the correct time of the session, and majority of the reminder emails are correct, it’s just some of them that change the time. It’s not always the same session type either, or for everyone who has registered, it’s very sporadic. E.g. Two people registered for the same session, one reminder emails state the correct time, the other receives one that says the session is 12:30am-01:00am when the correct time is 10:30am-11:00am on the same day.We have searched thoroughly through the Bookings system and are unable to find a resolution.We have also checked with one of our attendees who received an incorrect reminder to check their time settings in Teams and 365 and all are correct.Any information or how to resolve this would be most welcome. Thanks,Cara  Read More

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