Hello

In the New Outlook Shared categories are no longer available on a Shared mailbox. At each and every client I have they rely quite heavily on shared mailboxes for client interactions.
Shared categories are used to distribute work in the team and reach consensus on who follows up. This is no longer working in the New Outlook. This makes centralized external communications via Outlook impossible. For small organisations, other software used by corporates is often seen as overkill. Teams is not an option given the fact that there are known external users and unkown users that you want to enable to reach the organisation in a simple and friendly way (Forms are not seen as customer friendly, nor Chatbots)

What solutions would you suggest?

​Hello In the New Outlook Shared categories are no longer available on a Shared mailbox. At each and every client I have they rely quite heavily on shared mailboxes for client interactions.Shared categories are used to distribute work in the team and reach consensus on who follows up. This is no longer working in the New Outlook. This makes centralized external communications via Outlook impossible. For small organisations, other software used by corporates is often seen as overkill. Teams is not an option given the fact that there are known external users and unkown users that you want to enable to reach the organisation in a simple and friendly way (Forms are not seen as customer friendly, nor Chatbots)What solutions would you suggest?  Read More

​