Hello everyone, I’m currently facing an issue with one of the individuals I assist, who happens to be quite particular and easily overwhelmed by even the slightest change. I’m determined to resolve this matter, as it has been persisting and causing distress for her.

I have discovered that her user folder is located at its default position on the C: Drive, and she is using a local account. Despite having Onedrive installed, it has never been linked or logged into, leading me to believe that the issue is unrelated to Onedrive.

The problem occurs when she tries to access a subfolder within one of her pinned user folders at C:usersherusername using the navigation pane. The subfolder appears under her pinned folders in the navigation pane, behaving as a standalone folder that is not designated as pinned. These phantom folders persist even after a system restart, lingering in the navigation pane until they randomly disappear at a later time.

This situation perplexes me, especially when trying to troubleshoot remotely as I am unable to replicate the issue on my end. I am using a recent clean installation of Windows 11 Pro 23H2 release for her local account, with minimal settings applied. There seems to be a missing configuration or an error in the setup, but pinpointing the exact cause has proven to be challenging.

I have attached a screenshot capturing her screen for reference.

​Hello everyone, I’m currently facing an issue with one of the individuals I assist, who happens to be quite particular and easily overwhelmed by even the slightest change. I’m determined to resolve this matter, as it has been persisting and causing distress for her. I have discovered that her user folder is located at its default position on the C: Drive, and she is using a local account. Despite having Onedrive installed, it has never been linked or logged into, leading me to believe that the issue is unrelated to Onedrive. The problem occurs when she tries to access a subfolder within one of her pinned user folders at C:usersherusername using the navigation pane. The subfolder appears under her pinned folders in the navigation pane, behaving as a standalone folder that is not designated as pinned. These phantom folders persist even after a system restart, lingering in the navigation pane until they randomly disappear at a later time. This situation perplexes me, especially when trying to troubleshoot remotely as I am unable to replicate the issue on my end. I am using a recent clean installation of Windows 11 Pro 23H2 release for her local account, with minimal settings applied. There seems to be a missing configuration or an error in the setup, but pinpointing the exact cause has proven to be challenging. I have attached a screenshot capturing her screen for reference.  Read More

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