Troubleshooting Black Screen Issue When Loading MSI Katana GF66 with Windows 11 Pro v. 23H2
I am experiencing difficulties booting into my MSI Katana GF66 laptop, running Windows 11 Pro version 23H2. Initially, an Explorer window refused to appear on the screen while minimized, leading me to open Task Manager. Unfortunately, Task Manager became unresponsive, forcing me to close and reopen it. Despite attempting to restart Explorer from Task Manager, the issue persisted. Following a forced shutdown using the power button, I am now completely unable to boot into Windows.
Initially, the boot process was excessively slow, eventually leading to the login screen. However, after entering my password, the screen turned black without Windows loading. Despite numerous attempts using the “F” keys, I struggled to access the advanced startup options.
It is crucial for me to avoid resetting Windows at all costs due to various reasons. As an experienced corporate IT help desk professional with 25 years of expertise, I am capable of performing this task on my own. Hence, I am in search of alternative methods to repair what appears to be a corrupted boot partition.
The actions I have taken thus far include accessing Windows Advanced Startup Repair Options, which unfortunately informed me that it could not repair the issue. I also launched the command prompt from the Advanced Startup Repair and ran SFC /SCANNOW, which detected and purportedly repaired issues. However, DISM did not recognize the necessary options or switches for cleanup image or restorehealth.
Despite my efforts, I was unable to access Safe Mode, encountering errors during the process. Following online research, I found suggestions to run commands such as BOOTREC/FIXMBR, BOOTREC/FIXBOOT, BOOTSECT /NT60 SYS, and BOOTREC /REBUILDBCD to address potential boot-related problems.
Currently, I am seeking classic diagnostic software that can be booted from a USB flash drive, akin to the older “Hirens” utility. I possess a secondary laptop, a 12-year-old HP DV7 Entertainment running Windows 10 Pro, which I have had fewer issues with compared to the newer MSI Katana.
I am in urgent need of assistance with resolving this issue and would greatly appreciate prompt support. Thank you for your help.
I am experiencing difficulties booting into my MSI Katana GF66 laptop, running Windows 11 Pro version 23H2. Initially, an Explorer window refused to appear on the screen while minimized, leading me to open Task Manager. Unfortunately, Task Manager became unresponsive, forcing me to close and reopen it. Despite attempting to restart Explorer from Task Manager, the issue persisted. Following a forced shutdown using the power button, I am now completely unable to boot into Windows. Initially, the boot process was excessively slow, eventually leading to the login screen. However, after entering my password, the screen turned black without Windows loading. Despite numerous attempts using the “F” keys, I struggled to access the advanced startup options. It is crucial for me to avoid resetting Windows at all costs due to various reasons. As an experienced corporate IT help desk professional with 25 years of expertise, I am capable of performing this task on my own. Hence, I am in search of alternative methods to repair what appears to be a corrupted boot partition. The actions I have taken thus far include accessing Windows Advanced Startup Repair Options, which unfortunately informed me that it could not repair the issue. I also launched the command prompt from the Advanced Startup Repair and ran SFC /SCANNOW, which detected and purportedly repaired issues. However, DISM did not recognize the necessary options or switches for cleanup image or restorehealth. Despite my efforts, I was unable to access Safe Mode, encountering errors during the process. Following online research, I found suggestions to run commands such as BOOTREC/FIXMBR, BOOTREC/FIXBOOT, BOOTSECT /NT60 SYS, and BOOTREC /REBUILDBCD to address potential boot-related problems. Currently, I am seeking classic diagnostic software that can be booted from a USB flash drive, akin to the older “Hirens” utility. I possess a secondary laptop, a 12-year-old HP DV7 Entertainment running Windows 10 Pro, which I have had fewer issues with compared to the newer MSI Katana. I am in urgent need of assistance with resolving this issue and would greatly appreciate prompt support. Thank you for your help. Read More