Hello,

I’m having an issue with my old Microsoft 365 account. Unfortunately, my Authenticator app no longer works, so I can’t log into that old account.  Despite multiple attempts, the support hotline and email inquiries have gone unanswered.

As a result, I’ve created a new Microsoft account for my company with a new domain name. However, I’m now paying for the Business Standard plan twice—once for the old account and once for the new one.

Additionally, since I can’t access my old account anymore, I’m having trouble using my laptop properly. The icons no longer appear in their original shape and color—all of them have the same form and color now, which is making it difficult to work efficiently.

I’d like to know how I can delete my old account and resolve this issue, since I no longer have access to the Authenticator app.

Has anyone else experienced this issue? How can I solve it??

Many tahnks in advance

Best regards from Germany

Lukas

​Hello, I’m having an issue with my old Microsoft 365 account. Unfortunately, my Authenticator app no longer works, so I can’t log into that old account.  Despite multiple attempts, the support hotline and email inquiries have gone unanswered. As a result, I’ve created a new Microsoft account for my company with a new domain name. However, I’m now paying for the Business Standard plan twice—once for the old account and once for the new one. Additionally, since I can’t access my old account anymore, I’m having trouble using my laptop properly. The icons no longer appear in their original shape and color—all of them have the same form and color now, which is making it difficult to work efficiently. I’d like to know how I can delete my old account and resolve this issue, since I no longer have access to the Authenticator app. Has anyone else experienced this issue? How can I solve it?? Many tahnks in advanceBest regards from Germany Lukas  Read More

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