Hi,

we are currently trying to submit HLK package and attempted to access Hardware program, which we registered quite some time ago. Unfortunately, we are getting error “Your organization already has an account. The Microsoft Entra tenant you are signed in to (email) is already associated with a Windows Hardware Developer Program account. If you need access to this account, contact your administrator.”, which makes sense, since I am not the the administrator. The problem is, that the person who initially registered us and is presumably the administrator left our company few years ago and we can’t really access his account.

We tried creating ticket with partner support, but the response we got back was “This account XXX has been suspended due to non-compliance with the hardware program. All partners are required to accept our current agreements and complete Account Verification successfully to be compliant. If you believe your account was suspended in error or can demonstrate your account is compliant, please provide evidence.”

When we asked for clarification what evidence we should present (and all the 4 consequent responses we sent), we got the identical message back basically getting us nowhere.

AFAIK, the “agreements” can be accepted only from the Hardware program interface, which we obviously can’t get into. Our Account Verification seems to be correct, because I can see we are authorized in all categories in our Account settings > Legal info.

Do you have any idea what any of this means and what do we actually need to do?

Best regards,

David

​Hi,we are currently trying to submit HLK package and attempted to access Hardware program, which we registered quite some time ago. Unfortunately, we are getting error “Your organization already has an account. The Microsoft Entra tenant you are signed in to (email) is already associated with a Windows Hardware Developer Program account. If you need access to this account, contact your administrator.”, which makes sense, since I am not the the administrator. The problem is, that the person who initially registered us and is presumably the administrator left our company few years ago and we can’t really access his account.We tried creating ticket with partner support, but the response we got back was “This account XXX has been suspended due to non-compliance with the hardware program. All partners are required to accept our current agreements and complete Account Verification successfully to be compliant. If you believe your account was suspended in error or can demonstrate your account is compliant, please provide evidence.”When we asked for clarification what evidence we should present (and all the 4 consequent responses we sent), we got the identical message back basically getting us nowhere. AFAIK, the “agreements” can be accepted only from the Hardware program interface, which we obviously can’t get into. Our Account Verification seems to be correct, because I can see we are authorized in all categories in our Account settings > Legal info. Do you have any idea what any of this means and what do we actually need to do? Best regards,David  Read More

​