Hello,

One of our users has left the company and I want to factory reset his iPad. There is a passcode on it which I don’t know. So I’ve gone to Intune, Users > Selected User > Devices > Selected the iPad > Manage > Device could not be found error message.

I then searched the serial number in devices but nothing has been found. Does anyone know of a way around this so I can factory reset the iPad?

Thanks in advance!

Paul

​Hello, One of our users has left the company and I want to factory reset his iPad. There is a passcode on it which I don’t know. So I’ve gone to Intune, Users > Selected User > Devices > Selected the iPad > Manage > Device could not be found error message. I then searched the serial number in devices but nothing has been found. Does anyone know of a way around this so I can factory reset the iPad? Thanks in advance! Paul  Read More

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