Description of Issue: After performing an upgrade on our NetIQ Identity and Access Management system, which is integrated with our Active Directory, we’ve encountered an issue in Outlook/Exchange:

When right-clicking a recipient in the ‘To’ field and selecting “Open Contact Card”, the contact card initially displays correctly. However, after fully loading, the display name changes to an unexpected format: “[username] managed by [owner]”.

Background Information:

NetIQ’s Role: NetIQ manages our IAM and synchronizes user information with Active Directory.Service Account Configuration:First Name: Set to the service account’s username/user ID.Last Name: Set to “Managed by [owner name]”.Email Address: Both the service account and the owner share the same email address.Recent Changes: Completed a full upgrade of NetIQ components (IDM, IG, SSPR, Reporting, RemoteLoader, Designer) last week.

Troubleshooting Steps Taken:

Cleared Outlook cache.Redownloaded the address book.Verified configurations in Active Directory.

Request for Assistance:

Has anyone experienced similar issues where display names in Outlook are affected by changes in Active Directory attributes?Could this be related to how Outlook/Exchange interprets certain AD attributes post-update?Are there recommended steps to troubleshoot or resolve display name discrepancies caused by backend IAM system updates?

​Description of Issue: After performing an upgrade on our NetIQ Identity and Access Management system, which is integrated with our Active Directory, we’ve encountered an issue in Outlook/Exchange:When right-clicking a recipient in the ‘To’ field and selecting “Open Contact Card”, the contact card initially displays correctly. However, after fully loading, the display name changes to an unexpected format: “[username] managed by [owner]”.Background Information:NetIQ’s Role: NetIQ manages our IAM and synchronizes user information with Active Directory.Service Account Configuration:First Name: Set to the service account’s username/user ID.Last Name: Set to “Managed by [owner name]”.Email Address: Both the service account and the owner share the same email address.Recent Changes: Completed a full upgrade of NetIQ components (IDM, IG, SSPR, Reporting, RemoteLoader, Designer) last week. Troubleshooting Steps Taken:Cleared Outlook cache.Redownloaded the address book.Verified configurations in Active Directory.Request for Assistance:Has anyone experienced similar issues where display names in Outlook are affected by changes in Active Directory attributes?Could this be related to how Outlook/Exchange interprets certain AD attributes post-update?Are there recommended steps to troubleshoot or resolve display name discrepancies caused by backend IAM system updates?   Read More

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