What do the users and RA account have to have if they are setup in a AA and call queue to be able to call out as the RA account phone number?  Is is possible for a user in a call queue to call out only as the RA phone number, ie they have no phone number tied to their personal account?  Also if there is anydocumentation from Microsoft that spells this out I would appreciate it.  I have found nothing on this topic. 

​What do the users and RA account have to have if they are setup in a AA and call queue to be able to call out as the RA account phone number?  Is is possible for a user in a call queue to call out only as the RA phone number, ie they have no phone number tied to their personal account?  Also if there is anydocumentation from Microsoft that spells this out I would appreciate it.  I have found nothing on this topic.     Read More

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