Hi

We are based in the UK, and I have signed up for MS non profit via TechSoup and Charity Digital; I have been told that we have been approved as a non-profit. I have set up the MS Admin Center and associated our domain. When I come to select the free MS 365 basic package from Billing|Purchase Services for our users I am offered the “paid for” version – no free version available.

I have also noticed that when I log into the Nonprofit Hub (not even sure what this is, or whether it’s important), I get the message:

“Something went wrong
We cannot allow you to proceed at this time. Please contact support and reference message code 920-123190 and transaction 5077c6a9-8a5b-4b35-af78-3291ed34dc25.

I have posted a query with support, but nothing has happened.

We are a small, newly established, UK charity and MS is a very important step for us, can I have some help please to set up our MS Non-profit account.

Thanks

Ian

​HiWe are based in the UK, and I have signed up for MS non profit via TechSoup and Charity Digital; I have been told that we have been approved as a non-profit. I have set up the MS Admin Center and associated our domain. When I come to select the free MS 365 basic package from Billing|Purchase Services for our users I am offered the “paid for” version – no free version available.I have also noticed that when I log into the Nonprofit Hub (not even sure what this is, or whether it’s important), I get the message:”Something went wrongWe cannot allow you to proceed at this time. Please contact support and reference message code 920-123190 and transaction 5077c6a9-8a5b-4b35-af78-3291ed34dc25.I have posted a query with support, but nothing has happened.We are a small, newly established, UK charity and MS is a very important step for us, can I have some help please to set up our MS Non-profit account.ThanksIan  Read More

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