if i have a call queue

where there is an agent in the list, and below that a group of users, set as serial routing

will the call hit the first person and when not answered ring dist group members simutatenously

so, we want the receptionist to the be the first port of call, then when not answered, go to a group of ppl

then eventually we will land it in a voice mailbox

​if i have a call queuewhere there is an agent in the list, and below that a group of users, set as serial routingwill the call hit the first person and when not answered ring dist group members simutatenouslyso, we want the receptionist to the be the first port of call, then when not answered, go to a group of pplthen eventually we will land it in a voice mailbox  Read More

​