Q: I am trying to transact my solution via a private offer to an SMB customer. The customer was able to accept the offer (first step) but is not able to complete the second step for the purchase in the Azure portal. I have validated permissions and this seems to be fine. 

Do you have any idea of parameters that we can check besides permissions?

A: As a first step, run the checker tool:

CUSTOMER – Private Offer Guidance for Customer to Accept and purchase a Private Offer
CUSTOMER – Run the Checker Tool to see if you can accept a Private Offer in the Azure Portal.

If the block is between acceptance and product purchase steps, it is very possible the customer’s organization has enabled Private Azure Marketplace. The desired product plans will need to be approved by the customers marketplace admin for purchasing by the organization. 

​Q: I am trying to transact my solution via a private offer to an SMB customer. The customer was able to accept the offer (first step) but is not able to complete the second step for the purchase in the Azure portal. I have validated permissions and this seems to be fine. 
 
Do you have any idea of parameters that we can check besides permissions?
 
A: As a first step, run the checker tool:

CUSTOMER – Private Offer Guidance for Customer to Accept and purchase a Private Offer
CUSTOMER – Run the Checker Tool to see if you can accept a Private Offer in the Azure Portal.

If the block is between acceptance and product purchase steps, it is very possible the customer’s organization has enabled Private Azure Marketplace. The desired product plans will need to be approved by the customers marketplace admin for purchasing by the organization.   Read More

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